Vision
 
To provide support for you in the strategic development of your business, through Innovation, People and Technology.  It is our aim to work collaboratively with everyone supporting them in the gathering of data, improved knowledge management, communication and risk within their business.

The result being an open culture designed to capitalise on opportunities through people, systems and technology.

Mission

To work in collaboration enabling improved business practices through knowledge and fact. Supporting both Clients and Associates with up-to-date technology providing them with increased productivity, reduced costs and improved profitability.

Value Statements

Responsibilities

  • We will conduct all business activities honestly, in an open and transparent manner, with integrity at all times.
  • We are mindful of all our resources, human and physical and strive to minimise waste at all levels.
  • Responsibility and respect applies at every level within Taylored Assessments. Our team is all customer focused, specialists in their field and work together to provide a seamless service.
  • We are committed to continually enhance our products and services and to openly communicate at all levels.

Relationships

  • We value and rely completely on the strength of our relationships with our Clients, Associates, Suppliers and other stakeholders. We believe the best results are achieved if we are honest, fair and respectful in all those relationships.
  • We encourage collaboration at all levels and believe in mutually beneficial relationships and strive to exceed the expectation of all our stakeholders.

Customer Care

  • We aim to return all telephone calls within the same working day.
  • Respond to emails on the same business day.
  • Where a substantive response is likely to take longer, we'll send an acknowledgement and explain when you can expect to receive a full reply.
  • Provide an ongoing support service via telephone and email.
  • We liaise with all stakeholders on a regular basis asking their opinion in order to improve our products and services in line with their expectations.

Quality Statement

  • Through our friendly and approachable team, stakeholders have a designated person with whom to deal.
  • All those people associated with Taylored Assessments are fully trained in customer service and are committed to delivering the highest quality to all stakeholders.We will go the extra mile to ensure your issues are addressed and where necessary work outside of normal working hours.
  • Support lines are open 9:00 - 5:00 pm Monday to Friday, GMT, however, we have a backup support team who are available 24/7 as part of our more advanced service level agreements.
  • All Directors and Associates are specialists in their field and are available to help and support our Clients through these turbulent economic times.

Approach

  • All stakeholder information and data is treated in the strictest of confidence and we have in place with our suppliers and Associates
  • Confidentiality and Service Level Agreements, Engagement Standards and a Professional Code of Practice so that we can provide the very best service possible.